02-10-2020 03:22 PM
I purchased a used HP 3050 and am getting an "Inompatible Tri-Color Cartridge" error. I replaced the cartridge with the proper 61 cartridge but still get the error. I have tried cleaning the contacts on the printer and cartridge. I have done the hard reset. I cannot get past this and will not be investing in more new cartridges. I've seen many threads on this issue but have yet to see a solution.
02-13-2020 10:47 AM
@billb94070, Welcome to HP Support Community!
If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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