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Incompatible cartridge due to different region

HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer
macOS 10.15 Catalina

Hello, I bought my Officejet Pro 8720 (serial [edited]) in the United States in 2017. Last year, I moved to France. I bought a new 957XL cartridge on "HP boutique France" a month ago and I have an error message saying that it is not compatible. The "HP boutique France" site indicates that it is compatible with my model but the software says that only the 952 and 956 cartridges are compatible. My previous cartridges belonged to zone 2 (USA?) and the new one is 4 (Europe, France?). I read on the support forums that HP has different regions for different products. Is it possible to change the region of my printer from the United States to Europe (France)? Can you help me? Thank you in advance

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@Dimitry80, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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