• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-27-2019 02:19 AM - last edited on ‎11-27-2019 08:10 AM by Retired

HP Recommended

Hi! Good day! I have this problem with my HP Deskjet Ink Advantage 1515. My Father bought the printer in Saudi and the printer was sent to the Philippines. Now my problem is we bought an ink cartridges for the printer but it says that its incompatible. The numbers of the original nk cartridge is 650 and what we bought is 650. I have searched through the internet to help me and it lead me here. Please help me. I really need this beacause the printer help me with my thesis.

 

Thank you,

Adrhina 

3 REPLIES 3

‎11-27-2019 06:51 PM

HP Recommended

@Addyrm

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Try the steps mentioned in this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2019 06:48 AM

HP Recommended

Hi I'm sorry I typed the wrong number of ink cartridges. The new one that we bought is 678 and this is just available in our country. The 650 is from the Saudi. Can you help me to change the region of my printer so that I can use it?

 

Thanks again, 

Adrhina 

Was this reply helpful? Yes No

‎11-28-2019 08:48 AM

HP Recommended

Hi @Addyrm

 

I have sent you a private message with steps. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.