01-23-2020 12:51 PM
@engrshrx Welcome to HP Community!
I understand that you are getting an Incompatible cartridge message, error message.
Do not worry. I will try to fix the issue.
Please let me know if you are using HP genuine ink cartridges.
Please refer to the following link to troubleshoot the Ink Cartridge Errors.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
01-24-2020 07:01 AM
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
Go to HP SureSupply.
If necessary, select your country/region.
Figure : Country/region selector
Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
Have you performed the previous post steps and checked?
Have a nice day!!