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harper789
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Incompatible ink cartridge BLACK

HP ENVY 450
Microsoft Windows 10 (64-bit)

HP ENVY 450 printer keeps giving me messages of incompatible ink cartridge. Changed cartridge and stil doesn't work. Cleaned and reset a bunch of times still doesnt print. Incompatible cartride. I have the cartrides that came with it and 2 new ones. Same message.

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Incompatible ink cartridge BLACK

@harper789

 

Clean the electrical contacts

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open the scanner lid.

  4. Open the cartridge access door. The carriage moves to the cartridge access area.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  5. Disconnect the power cord from the rear of the printer.

  6. Disconnect the USB cable, if the printer is connected to your computer with a USB connection.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

  7. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

  8. Pull up on the cartridge to remove it from the slot.

    Figure : Remove the cartridge
    Image: Remove the cartridge.

    1. Lift the lid

    2. Gently push the lid back

    3. Pull up on the cartridge

       CAUTION: 

    Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

  9. Hold the cartridge by its sides.

    Figure : Hold the cartridge by its sides

    Image: Hold the cartridge by its sides.
  10. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  11. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  12. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

    Figure : Clean the contacts
    Image: Clean the contacts.

    1. Copper-colored contacts

    2. Ink nozzles (do not clean)

  13. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  14. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the cartridge slots.

    Figure : The electrical contacts in the cartridge slots

    Image: The electrical contacts in the cartridge slots
  15. Allow the carriage contacts to dry for about 10 minutes.

  16. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.

  17. Close the lid on the cartridge slot to secure the cartridge into place.

    NOTE: 

    Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.

    Figure : Insert the cartridge
    Image: Insert the cartridge.

    1. Insert the cartridge

    2. Close the lid

    3. The color cartridge is on the left, and the black cartridge is on the right

  18. Repeat the previous steps to install the other cartridge, if necessary.

  19. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door.
  20. Close the scanner lid.

  21. Reconnect the power cord to the rear of the printer.

  22. Reconnect the USB cable, if the printer is connected to your computer with a USB connection.

  23. Press the Power button to turn on the printer.

Refer to this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0377... for Incompatible Ink Cartridges Error Displays.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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binxykat
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Message 3 of 4
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Incompatible ink cartridge BLACK

What do I do when your suggestion doesn't work?

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Incompatible ink cartridge BLACK

@binxykat

 

If the issue persists after performing all the troubleshooting steps, I suggest you contact HP Support for replacement cartridges


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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