Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Incompatible ink cartridge

Deskjet 1510

I have been getting an error message saying that my genuine HP cartridge is incompatible as my printer is not configured correctly? I cannot work out how to resolve this. Can anyone help?

Tags (1)
Level 13
Level 13
6,150 6,120 493 1,038
Message 2 of 2
Flag Post
HP Recommended

Incompatible ink cartridge



I'd suggest you to do the following.

  1. Remove both the ink cartridges.
  2. While the printer is ON, unplug the power cord from back of the printer.
  3. Click HERE to access more steps that should fix the issue.
  4. Plug in power cord to back of the printer.
  5. If the error still shows up, try using the old cartridges and check for error.
  6. If issue still persists, its time to get the printer serviced.  Contact HP using 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation