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‎05-05-2020 10:34 AM

HP Recommended
Product: 8600 Premium
Operating System: Microsoft Windows 10 (64-bit)

“The following cartridges are not intended for use in this printer”. 

Printer says 950 for Black and 951 for the other colors.  I purchased cartridges from HP website using my serial number.  Verified that they were the correct 950/951.  Now when I install them, they’re not valid.  I’ve restarted several times but doesn’t help.   I decided to try another cartridge I had and that didn’t work either!

2 REPLIES 2

‎05-12-2020 09:50 AM - edited ‎05-12-2020 09:50 AM

HP Recommended

Hi @Want-an-answer

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Are you using z10 or z20 cartridges?

 

Check on both old and new ink cartridges.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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‎06-13-2020 09:02 AM

HP Recommended

The cartridges that came with the printer had no Z number.  We purchased ink directly from HP’s website twice.  The first time we received Z20 cartridges and those worked.  These recent cartridges were Z10 an they don’t work.  

We bought the printer new from BestBuy in 2013.  I noticed that the Z10 is for “use in the US” and the Z20 cartridge says “use in Europe, Russia...”.  I’m confused why the Z20 would work in a printer that was purchased in the US and the ink was all purchased from HP.  Thanks for your assistance.  I can’t wait to resolve this so I can use my printer again!

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