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Message 1 of 2
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Incompatible ink cartridges

8600 Premium
Microsoft Windows 10 (64-bit)

“The following cartridges are not intended for use in this printer”. 

Printer says 950 for Black and 951 for the other colors.  I purchased cartridges from HP website using my serial number.  Verified that they were the correct 950/951.  Now when I install them, they’re not valid.  I’ve restarted several times but doesn’t help.   I decided to try another cartridge I had and that didn’t work either!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Incompatible ink cartridges

Hi @Want-an-answer

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Are you using z10 or z20 cartridges?

 

Check on both old and new ink cartridges.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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