Incompatible tricolor cartridge HP 419 Ink Tank Printer

[Kedardunakhe]

Every time I switch my printer on, it says incompatible tricolor cartridge. I have to remove the tricolor printhead and replace it again to make the printer work. Sometimes I have to remove and replace it 10 times and still it does not recognise the printhead cartridge. I am fed up of this uncertainty. What I want is to switch the printer on and be able to print without messing with the hardware every time. This is a great product ruined by this perpetual 'incompatible cartridge' error.

[Raj1788]

@Kedardunakhe

Welcome to the HP Community

Let's follow the below steps that could resolve the issue.

Step 1: Remove, inspect, and then reseat the printheads

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

2. Open the exterior door, and then open the printhead access door.

3. If the carriage is not visible, press and hold the Black Color Copy button for 3 seconds.

   The carriage moves to the center of the printer.

   

4. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

6. Make sure the plugs on top of the printhead have been removed.

   

7. Make sure the tape from the printhead contacts has been removed.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

10. Close the printhead access door.

11. Close the exterior door.

    The priming process continues.

If the error persists, and the printer did not prime, continue to the next step.

Step 2: Reset the printer

Resetting the printer can sometimes resolve a printhead error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print.

Refer to this document: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/18160985/documen... for 'Incompatible' Error Message Displays.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Kedardunakhe]

Thanks for your response but incidentally the print head had gone faulty. I lodged a complaint with HP and they promptly resolved it within 24 hours. I would like to close this issue as resolved but don't know how.

[Raj1788]

@Kedardunakhe

I'm glad to hear you found the solution you were looking for.

Take care now and do have a great week ahead.

:)Cheers:)

[taubug]

I opened the blue printhead cover latch and now I can no longer close it. Can you help?