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Incomplete printing

HP 5740
Microsoft Windows 10 (64-bit)

I was having problems printing so I used the Clean Cartridges and Align Printer commands in the Printer Maintenance screen on the printer.  When a Printer Quality Diagnostic  page is printed the letters on the page are incomplete by maybe 10% and the Align Printer section is barely printed.

 

Print Quality.jpeg

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Incomplete printing

Hi @Buddylats ,

 

Welcome to the HP Support-Community and thank you for the picture!

 

Remove both cartridges from the printer and turn them upside down for about an hour. After that procedure, take a handkerchief and both cartridge. Now press the cartridges like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip. Is there also cyan on the handkerchief?

 

Actually, I think that you need to replace the tri-color cartridge. I believe that cyan is empty.

 

What is the result?

 

Cheers!

Nils


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Incomplete printing

Hi Nils,

Thanks.  Everything seems to be working.

Appreciate your quick response.

 

Buddylats

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Incomplete printing

Hi Buddylats,

 

Thanks for your feedback!

I am glad that your printer is working perfectly again! 😃

 

If you have any further questions, you know where to find us. 😉

 

Cheers!

Nils


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