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‎05-16-2020 10:20 AM

HP Recommended
Product: envy120
Operating System: Microsoft Windows 10 (64-bit)

I bought a printer while living in Spain, I have now returned to the US. I need my printer to reconize the hp60 cartridge. I have a complete set on hand.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2020 01:16 PM

HP Recommended

It will probably be Monday before the Facebook support folks are back.  The escalation I requested will likely take a few days.  Someone from HP should contact you through Private Messaging, they will request some additional information.  Be sure to check the profile of the user that contacts you and make sure they are from HP.  Do not post private information in the forum, use only Private Messaging.

 

When you have a Private Message available there will be a number in the envelope icon in the upper right of the page.  Click on the envelope to access the Private Message system.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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8 REPLIES 8

‎05-16-2020 10:22 AM

HP Recommended

Send them a message on their HP support Facebook page:

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 




My profile on LinkedIn

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‎05-16-2020 10:27 AM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

I have also seen folks having good success posting to the HP Support Facebook page here.

 

Please post back here with your results, especially if you require more assistance.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-16-2020 10:34 AM

HP Recommended

I am realy having a hard time finding a number to call. Everything I have read says I need to talk to an agent?

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‎05-16-2020 12:46 PM

HP Recommended

I will ask to have your case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-17-2020 06:22 AM

HP Recommended

Thanks for your help so far, I still can't figure out how to call HP. I did post to HP's Facebook page and am still waiting a reply.

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‎05-17-2020 01:16 PM

HP Recommended

It will probably be Monday before the Facebook support folks are back.  The escalation I requested will likely take a few days.  Someone from HP should contact you through Private Messaging, they will request some additional information.  Be sure to check the profile of the user that contacts you and make sure they are from HP.  Do not post private information in the forum, use only Private Messaging.

 

When you have a Private Message available there will be a number in the envelope icon in the upper right of the page.  Click on the envelope to access the Private Message system.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-18-2020 12:14 PM

HP Recommended

I want to thank you for your help. I am in contacted with an HP agent via Facebook, my wife's account. It seems odd that I couldn't do via email. A lot of people don't do Facebook. Anyway I think I am good.

 

regards,

Matt

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‎05-18-2020 12:50 PM

HP Recommended

I am glad this is resolved.  You may still be contacted by the escalation folks by private messaging, please let them know you no longer need their help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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