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HP OfficeJet 5255
Microsoft Windows 7 (64-bit)

Photos are printing incorrectly with too much red and yellow. Changed cartridges and still have the same problem. I am wasting a lot of printer paper on this.

14 REPLIES 14
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Take a look at step #8 in this link.

Compare your report to the sample report.

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Thanks. I tried that but it didn't help.

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Does your report look the same as the one online?

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Yes it does.

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What program are you using to print the photos?

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HP Recommended

Photoshop Elements

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Do you get the same results using the Microsoft Paint program?

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Yes. I also tried Microsoft Picture Manager and sending the same picture from my phone. Same result. I recently installed Photoshop Elements 2020, but I get the same results with using Photoshop Elements 11 (my older version) as I do with the newer one. Perhaps I should uninstall 2020.

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Try reinstalling the HP printer software.

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