Incredible slow printer (office jet pro 6830)

[CarstenS]

Hi - bought the Officejet Pro 6830 - when the former Deskjet 6540 went to sleep. Still don't know if it is dead - or if the problem is that it lacked support? It's on a W7.

BUT - this old printer - had a lightning respons to the "print" or "ctrl p" button. It went on RIGHT AWAY! Without "thinking", "grinding" og "minching".

The new printer - does everything of those time-consuming events mentioned  above - BEFORE IT (by passing a pretty amount of time) DECIDES TO PRINT!

WHY? - is there something wrong with the set-up?

I really CAN'T imagine - that a product of 2016 - can be SO inferior to a product of - well - 2010 - or around that time???

If it's real - what went wrong in the brain of the engeneers constructing this printer(-engine)?

[Dvortex · Accepted solution]

Hello, @CarstenS – Hope you are well 🙂

Thanks for reaching out. I’d like to be of your assistance!

I understand that your new printer is printing slow. Try performing a hard reset and make a copy to isolate the issue. Follow the steps below:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Once done, make a “Photocopy” and check. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[CarstenS]

Hey Dvortex - thanks for your answer. Your instructions was followed, the "copy" was fine, and it went from pure sadnes to much much better, now  using around 10 sec in wake-up-time  (formerly more than one minute) until the printing is starting, and around 5 sec. for printing - both numbers are pretty acceptably.

I've also tryed out a 1,5 h "sleep-time", but i stil woke up in 10 sec. and first out in 15 sec.

BRAVO!

[Dvortex]

Hello @CarstenS,

Great stuff! 

Glad to know that the issue was fixed to your satisfaction 🙂

Most of the new HP printers come with an inbuilt surge protector and hence it is important to connect the printer directly to a wall outlet to get the best out of it.

Wish you a very happy holiday season ahead 🙂

Thank you!