Initial Set up Screen stuck on "Load plain white paper"

[Officegal_2001]

My screen is stuck on Load Paper. I am attempting to set this printer up to use for the first time. I have loaded paper and it obviously isn't detecting the paper. I cannot get past this screen, nor can I get the printer to detect that paper is in the load tray already. HELP please 

[Echo_Lake]

@Officegal_2001
Thank you for posting on the HP Support Community.

Let's try this steps: https://support.hp.com/in-en/product/hp-officejet-8702-all-in-one-printer-series/9249466/document/c0...

(Refer to the step "Printer does not pick up paper from the input tray ")

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Officegal_2001

This is a follow-up regarding the printer,

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

[Officegal_2001]

It did not work. Still has same “load paper in tray” message. 

Any other suggestions? 

[Echo_Lake]

@Officegal_2001

Thank you for posting back, 

This sounds like a hardware related issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.