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Avzone
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Initial printer set up problems

Hp envy 5032
macOS 10.12 Sierra

Hi, 

     I have recently purchased a HP5032 all in one printer and I’m having trouble with the initial set up.

When I open up the printer the ink carriage carriers do not move to the left & only expose the colour cartridge slot (on the left) so I can only access the colour ink slot in which I have successfully installed but the black ink cartridge which is tucked out the way to the right & not accessible so can’t be. 

 

On the lcd display it says “open the print zone access window and clear any paper jam or obstruction”

& on the app it says ‘carriage jam - The ink cartridge carriage cannot move

 Check for a paper jam or other obstruction’

 

I have inspected the internal workings of this printer & nothing seems out of place & am still yet to use it. 

 

Please help !

😉👍🏼

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Message 2 of 7
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Initial printer set up problems

Take a look at page 38 of the users guide.

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Avzone
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Initial printer set up problems

Hi,

     I have checked page 38 and others near it & it does not explain the issue raised ((not being able to access Both ink slots for ink installation.) 

Any further advice please ?

 

 

 

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Initial printer set up problems

I would try doing a power reset by unplugging the power cable with the printer on for 60 seconds b4 applying power.

If the carriage still does move slightly to the left then you have a defective printer.

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Avzone
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Initial printer set up problems

Definitely defective 

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Initial printer set up problems

Try exchanging it at the store where you purchased it.

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Avzone
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Initial printer set up problems

Bought it online. 

Hp ate dealing with it now so should be ok. 

Thanks !

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