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Honor Student
Posts: 3
Member Since: ‎02-24-2011
Message 1 of 2 (1,636 Views)

Ink Cartridge Error HP Officejet 4315 All-in-One

Screen reads CARTRIDGE ERROR "Refer to Device Documentation"  yellow exclamation point is flashing 


I continue to 'troubleshoot' this problem. I have completed every task offered in the manual, from cleaning the cartridges, to checking their connectivity to unpluging the printer ad nauseum; nothing works. I am left with "Refer to Device Documentation" as a directive. What exactly is  the meaning of 'device documentation" ? Anyone know? It's all I have left as a clue to what is wrong with my printer, which will not print anything, and is unable to print a diagnostic because of this error. HELP!  I don't want to have to purchase another printer! 

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Posts: 1,757
Member Since: ‎07-15-2009
Message 2 of 2 (1,616 Views)

Re: Ink Cartridge Error HP Officejet 4315 All-in-One

Hello Sydney2011,


Pull out the cartridges and check the date to see if they are expired. This can be a sympthom of to old cartridges.

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