cancel
Showing results for 
Search instead for 
Did you mean: 
LHolden
Level 1
4 1 0 0
Message 1 of 4
102
Flag Post
HP Recommended

Ink Cartridge Issue

HP Envy 7155

I had bought the printer a while back for our daughter but she ended up not needing it so I keep it and recently set it up.  I recently bought a new HP 65 cartridge and when I installed the black it says there is a problem with the print head please reinstall.  I can not get the message to go away and have gone through the troubleshooting pages.  I tried contacting HP support and ended up in a frustrating loop because they do not have an option for ink cartridges.  PLEASE, how can I get this cartridge which has an expiration date of 06/06/2021 replaced?

Tags (1)
3 REPLIES 3
HP Support Agent
HP Support Agent
2,355 2,355 108 188
Message 2 of 4
55
Flag Post
HP Recommended

Ink Cartridge Issue

@LHolden Welcome to HP Community!

 

I understand that you are getting a printhead error while installing the new black ink cartridge.

 

Do not worry. I will try to fix the issue.

 

Please perform the hard reset and check for the issue.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

Please remove all ink cartridges.  and remove the printhead, Install the printhead and then install the ink cartridges one by one and check for the issue.

 

If you are still getting the printhead error., You have to contact phone support. They will help you.

 

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Reply
0 Kudos
LHolden
Level 1
4 1 0 0
Message 3 of 4
46
Flag Post
HP Recommended

Ink Cartridge Issue

That did not work so I am, once again, trying to call.

Reply
0 Kudos
HP Support Agent
HP Support Agent
2,355 2,355 108 188
Message 4 of 4
21
Flag Post
HP Recommended

Ink Cartridge Issue

@LHolden

 

I understand your concerns. 

 

You have to contact our phone support in this regard. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation