Ink Cartridge Problem: The following Ink Cartridge(s) must be replaced. (Black Ink). This HP Envy 4

[wsivik]

Ink Cartridge Problem: The following Ink Cartridge(s) must be replaced. (colorInk).

This HP Envy 4504 has been a reliable printer until now. It uses the 61 Cartridges.

This is now working on single ink mode with the tri-colour cartridge. I have purchased new replacement black Ink cartridges ( tried this twice) to fix the problem, thinking this would solve the issues,but no. I have cleaned the contacts etc...a described in a nother post. The probelm still continues. Very annoyed, as with the money spent on buying the cartrigdes I almost could have bought a new printer.

Does anyone have a suggestion

[Kumar0307]

@wsivik, Welcome to the HP Support Community!

If you have tried with 2 new ink cartridge and also perform the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!