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Will2610
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Ink Cartridge Problem on Both Cartridges

Envy 4527

My printer is displaying an error message when I go to print saying "Ink Cartridge Problem." When I investigated further both ink cartridges seem to have the same error in the printer. I've tried updating the printer, unplugging and replacing the cartridge but nothing works. Appreciate any help. Thank you.

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Ink Cartridge Problem on Both Cartridges

@Will2610, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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