Ink Cartridge Problem

[dhbelue]

My computer keep says ' ink cartridge problem' indicating to replace black cartridge.

I have tried three new cartridges but the error will not clear.  What do I do.

[Riddle_Decipher]

@dhbelue

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there's an ink cartridge problem on your HP OfficeJet 4630,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if the cartridges are compatible and genuine HP parts?

Have you looked for related HP Forum posts that have resolved these issues?

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

Also, here's a few steps that could help:

Solution one: Make sure that the cartridges are compatible

Make sure that the newly installed cartridges are compatible with your printer and that they are unmodified, genuine HP cartridges.

Solution two: Remove, inspect, and then reseat the cartridges

Solution three: Clean the electrical contacts

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Nickerty]

I have changed the ink cartridges for the 1st time with genuine HP cartridges ...and My HP3630 keeps saying they are not genuine/not compatible!

[Riddle_Decipher]

@Nickerty

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you have ink cartridge problems,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you gone through the steps mentioned previously to assist the other user?

When was the last time it worked?

And What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Please elaborate on the issue and keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck.