01-16-2020 10:12 AM - edited 01-16-2020 10:14 AM
Hello, I am using a HP Officejet 150 Mobile All-in-One printer. I use only HP ink. This printer was working fine until I was urged to change the color cartridge. After doing so, I received an Ink Cartridge Problem message. It indicated there was a problem with the black ink cartridge. That cartridge is almost full and did not need changing. I spent a whole afternoon going through all trouble shooting advice including installing drivers, cleaning, etc. I still receive the error message. It will not print At All. How can it be fine one second and be broke the next? I really need help with this as I am at my wits end. Also, there is no way to talk to a real live person, and the virtual assistant was of no real use to me. A solution to my problem would be greatly appreciated. Thank you.
Solved! Go to Solution.
01-18-2020 11:56 AM
Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you. Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, perform step 3 from this document.
Hope this helps! Keep me posted.
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I am an HP Employee
01-19-2020 12:27 PM
As I reported in my original email, I have already tried your suggested solutions. However, these DID NOT solve my problem. I found my own solution by changing the already full ink cartridge with a new one. This worked BUT I feel that I have WASTED MY MONEY. I should not have had to replace a full ink cartridge. Very disappointing as the ink is not cheap. My printer is now working fine though, which is the most important thing.
01-20-2020 11:35 AM
@l-m1 I"m glad its working for now, and hope it continues to do so, if you need anything else, feel free to get back to us anytime,
I understand its frustrating to have replaced the entire cartridge, however, if a certain hardware is faulty, there's nothing much anyone can do about it but replace it, if you had an Instant Ink program the cartridge could have been replaced free of charge: click here for details.
I am an HP Employee
02-14-2020 01:12 PM
I had the same problem as I ran out of black ink and put in a brand new HP60 black cartridge and got the message cartridge problem. Bought a new HP black cartridge and no more problems. I knew the first NEW cartridge was defective because when I put the old black cartridge in there was no error or message problem with cartridge and it still printed very lightly. Where do I get my money back for the defective cartridge bought at Walmart. It's not Walmart's fault--they just sold it. HP needs better quality control as lots of people are being ripped off with defective HP cartridges!