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‎02-16-2020 05:35 PM

HP Recommended
Product: HP Envy 5532

Replaced my HP cartridge with a HP 61 XL.  Printer is telling me the ink cartridge must be replaced.  I tried the old cartridge, and it recognizes it, but not the new one.  I did a hard restart on my printer, and no luck.  Any ideas?  Did I just waste $45 on a faulty ink cartridge?  Thanks!

1 REPLY 1

‎02-19-2020 10:35 AM

HP Recommended

@ldcarroll2005

 

Welcome to the HP Support Community.

 

Since this is a defective cartridge, you could either return it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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