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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Ink Cartridge
Create an account on the HP Community to personalize your profile and ask a question
01-14-2020 01:56 PM
Opened a new cartridge and installed. Printer is telling me I have to replace it again. Does HP offer a coupon for a bad cartridge?
Solved! Go to Solution.
Accepted Solutions
01-16-2020 04:58 PM
Welcome to HP support community.
Follow the below steps to fix this issue:
Clean the electrical contacts
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Turn the printer on.
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Open the door to access the ink cartridges.
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Wait until the carriage stops moving before you continue.
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Remove the ink cartridge indicated in the error message from its slot, holding it by its side.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
-
Remove any protective tape that still might be on the contacts.
CAUTION:
Do not touch or try to remove the copper electrical strip.
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Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.
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Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
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Wait 10 minutes for the contacts to dry.
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Reinsert the ink cartridge.
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Insert the black ink cartridge into the right slot.
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Insert the tri-color ink cartridge into the left slot.
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Repeat these steps for the other ink cartridge, if necessary.
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Close the ink cartridge access door.
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If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.
-
Check for the error message.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-16-2020 04:58 PM
Welcome to HP support community.
Follow the below steps to fix this issue:
Clean the electrical contacts
-
Turn the printer on.
-
Open the door to access the ink cartridges.
-
Wait until the carriage stops moving before you continue.
-
Remove the ink cartridge indicated in the error message from its slot, holding it by its side.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
-
Remove any protective tape that still might be on the contacts.
CAUTION:
Do not touch or try to remove the copper electrical strip.
-
Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.
-
Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
-
Wait 10 minutes for the contacts to dry.
-
Reinsert the ink cartridge.
-
Insert the black ink cartridge into the right slot.
-
Insert the tri-color ink cartridge into the left slot.
-
-
Repeat these steps for the other ink cartridge, if necessary.
-
Close the ink cartridge access door.
-
If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.
-
Check for the error message.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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