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Patti61
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Message 1 of 3
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Solved!

Ink Cartridge

HP ENVY 5535 e-All-in-One Printer
Microsoft Windows 10 (32-bit)

Opened a new cartridge and installed. Printer is telling me I have to replace it again. Does HP offer a coupon for a bad cartridge?

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Message 2 of 3
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Solved!

Ink Cartridge

@Patti61

 

Welcome to HP support community.

 

Follow the below steps to fix this issue:

Clean the electrical contacts

  1. Turn the printer on.

  2. Open the door to access the ink cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the ink cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.

    Cleaning the copper-colored contacts on the ink cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the ink cartridge.

    • Insert the black ink cartridge into the right slot.

    • Insert the tri-color ink cartridge into the left slot.

  10. Repeat these steps for the other ink cartridge, if necessary.

  11. Close the ink cartridge access door.

  12. If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.

  13. Check for the error message.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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rbuckland
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Message 3 of 3
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Solved!

Ink Cartridge

This solution has not worked. Printer still says cartridge not installed properly.

Please advise.

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