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Ink Cartridges won't fit properly in printer

cn050an

Hi,

I purchased hp replacement ink cartridges ( a black 950xl and 951color combo pack) for my hp office jet pro 8710.

When I opened the replacement cartridges and tried to insert them in the printer, they do not click in properly.  I tried each of the colors and they didn't work.  

I opened a second box of the same ink cartridges and they worked fine.  

My question is how do you submit a warranty claim?   The ink is still within the expiration date by a year.   I can't seem to get anywhere with the website.  

thanks!

 

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Ink Cartridges won't fit properly in printer

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printerAt this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >  

 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select:  

 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

 

In the comment section indicate that you have a defective supply that is in warranty, you have verified the supply is defective by switching it with a replacement supply.
Bob Headrick,  HP Expert

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