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‎12-05-2019 09:54 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

In printing my Christmas envelopes this year, about half of them had ink globs in one corner. What is going on? I printed the same address info on plain paper w/o a problem. Distressing to send these out, but time did not allow reordering.

2 REPLIES 2

‎12-05-2019 07:18 PM

HP Recommended

There is likely some excess ink on either the printhead or somewhere else in the printer and because the envelopes are thicker they make contact with it whereas the plain paper is not high enough. The clearance in these printers is measured in milli-meters thickness of paper can make all the difference. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-06-2019 07:21 AM

HP Recommended

That gives me a possibility, but does not explain why not and not in years past. That does not give me a solution as in clean, fix, repair. Something I can access or lose the use of my printer for a month? Buy another one?  What brand?

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