Ink cartdridge from different country

[Luca19]

I bought my printer HP Deskjet Ink Advantage 2546 in Brasil and now I live in Italy.

I bought new HP cartridges code 650 (while in Brasil the code was 662), but printer doesn't accept them.

What can I do to reset my printer to the Italian codes ?

Thanks

[Kumar0307]

Hi @Luca19

I understand you have moved countries and not able to use the ink cartridges.

Welcome to the HP Support Community.

Here is why you are not able to use the ink cartridges that were bought in Italy:

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

• Incompatible Cartridges

• Cartridge Not Intended for this Printer

• Incorrect Cartridges

Find below the compatible ink cartridges for your printer:

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

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