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Tre8
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HP Recommended

Ink cartridge compatibility

HP Inkjet Pro 8610

We have 5 HP 8610 Inkjet printers. Right now 4 of them use z10 cartridges, but for the other one, only z20 cartridges will work. This has been kind of a mess because of confusion when ordering cartridges, and because some staff get confused and grab the wrong cartridges, etc. Is there a way to set the 5th printer up to use the z10 cartridges instead?

 

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Flag Post
HP Recommended

Ink cartridge compatibility

Hi,

Please contact HP Support in the US to perform pen regionalization, as you are located in the US you should use Z10 cartridges.

 

Have a full set of genuine Z10 cartridges ready for the printer who currently uses Z20 and then contact HP support

 

Clearly explain that you would need a region reset, and located in the USA.

 

Contacting via Facebook would be the easier option to get a support agent:

https://www.facebook.com/HPSupport

 

Then you should get a case number to contact HP and reset the printer, so it will only use Z10 cartridges from now on, Z10 are the correct cartridges to be used in the US:

https://support.hp.com/us-en/document/c05318138

 

Shlomi

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