Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Ink cartridge defective

Hp63xl black

I installed new 63xl black ink cartridge that I bought from WalMart, but printer would still not print black ink. Tried several different days of trouble shooting. Nothing worked. I finally bought another ink cartridge last night. Installed the most recently purchased ink cartridge and it printed without issue immediately. During my hours of troubleshooting, I saw that HP will provide replacement or refund as long as product is within expiration date. However, it seems impossible to find out how to initiate this process. Can you please help??

HP Support Agent
HP Support Agent
24,480 24,435 2,069 3,209
Message 2 of 2
Flag Post
HP Recommended

Ink cartridge defective

@Crzy4fotos I suggest you talk to HP support and discuss your options on getting the cartridge replaced/refunded, follow the below steps to get started:


1) Click on this link -

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!


Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.


If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation