• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-04-2018 10:16 AM

HP Recommended
Product: HP Office Jet 4655

I used black ink cartridge filled from Costco. 

Recently I got message that printer updates are available and I let it update. Since then I can not print and get message that there is ink cartridge problem. I have removed and re installed the cartridge but message comes back and I cannot print.

 

There was no problem till these updates. Do these updates force me to use the original cartridges only? 

 

What can I do to print?  OR

How to Undo these updates and go back to original ?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2018 08:53 PM

HP Recommended

If you have update on printer firmware, yes forced to you due to you have use non-genuine ink cartridges...now you need to replace new ink cartridges....after that you may use again in previous type. .

 

 

Regards 

Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-04-2018 08:53 PM

HP Recommended

If you have update on printer firmware, yes forced to you due to you have use non-genuine ink cartridges...now you need to replace new ink cartridges....after that you may use again in previous type. .

 

 

Regards 

Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
Was this reply helpful? Yes No

‎09-11-2018 09:54 AM

HP Recommended

Thanks. I installed HP cartridge and it is working

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.