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‎08-17-2019 08:20 AM

HP Recommended
Product: HP Deskejet 3755

I just unboxed my printer and the display keeps saying that I have no ink.  Two brand new cartridges came with the printer.  How do I fix this?

5 REPLIES 5

‎08-17-2019 10:31 AM

HP Recommended

Hi, did you remove the plastic tape from the cartridge contacts?

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‎08-17-2019 10:34 AM

HP Recommended

I removed them as shown on the tape.

They were showing empty before I did this, but I did touch the copper connectors.

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‎08-17-2019 10:44 AM

HP Recommended

Can you remove the cartridges and reseat them.

If the error still persists them most like you have a defective 3755.

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‎08-17-2019 11:52 AM

HP Recommended

I have reset them, made sure it was dust free, unplugged and nothing seems to work.

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‎08-17-2019 12:55 PM

HP Recommended

Can you return it to the store where you bought it?

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