Ink cartridge errors and what's next

[MarcusQ]

I enrolled in the HP instant ink a few months ago and after receiving my cartridges i did a little printing but then did'nt print anything for a couple mnths. I recently tried to use my printer again but i get an error on the tri-colour..i have done all the cleaning steps numerous times to no avail,my firmware is up to date and the printer or cartridge has not been damaged..my android app is telling me that there is a fault when i try to use the HP App..Do i now have to buy a cartridge to find out if the cartridge HP sent me has a fault?Or will i get sent one through the instant ink program?I'm confused as to what i should do at the moment

[MKazi]

@MarcusQ

Welcome to HP Support Forums. 🙂

MKazi is at your service. 

I understand that you have an HP DeskJet 2630 All-in-One and is enrolled for the instant ink program. I read that the printing was not performed a few months and now receive an error on the tri-color cartridge. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. You have done a remarkable job in troubleshooting this issue. 

If the printer is left unused for a such a long time then there are chances that the ink may have dried out in the ink cartridges. 

Secondly, since instant ink account details are confidential, I have sent you a private message asking you for your instant ink account details.

Please feel free to reply. This information will help me to assist you further.

Cheers! 🙂

[MarcusQ]

Thanks for the reply,i have sent pm to u regarding account...i forgot to add that last month i actually managed to get it to print a few things..if i set up a print job then turned my printer off then back on with a print queue..it completed the job...but then went straight to the error when finishing...but now...nothing

[Flower_Bud · Accepted solution]

@MarcusQ

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

I have placed the order to ship you both color and black ink cartridge. You should receive them within 4 to 6 business days.

If you need further assistance, feel free to reach out to us.

Cheers 🙂

[MarcusQ]

Thank you very much for your speedy help

[Flower_Bud]

@MarcusQ

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂