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‎07-19-2019 11:44 AM

HP Recommended
Product: CN353BWGJZ
Operating System: Unknown

Am getting error message ink cartridge needs replaced even though its a new 1 in it this is stopping my printer from working really annoying 

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1 REPLY 1

‎07-22-2019 07:40 AM

HP Recommended

@cameron057, Welcome to the HP Support Community!

 

Which Ink cartridge does the error indicate?

Make sure the Protective plastic tape is removed before inserting the new ink cartridge.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Perform the steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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