cancel
lemonadeprinter Honor Student
Honor Student
2 1 0 0
Message 1 of 4
636
Flag Post
HP Recommended

Solved!

Ink cartridge has ink, but wont print.

intel core i5
Mac OS X 10.11 El Capitan

My HPEnvy 5660 printer has full color and black and white cartridges.  Everything is clean and aligned.  The color ink is light.  The black won't print at all.  I am trying to print documents from my Mac.  

3 REPLIES 3
Provost Provost
Provost
30,218 25,812 2,361 7,867
Message 2 of 4
616
Flag Post
HP Recommended

Solved!

Ink cartridge has ink, but wont print.

The troubleshooting steps in the document here may help resolve black and color not printing properly on your Envy 5660 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

lemonadeprinter Honor Student
Honor Student
2 1 0 0
Message 3 of 4
547
Flag Post
HP Recommended

Solved!

Ink cartridge has ink, but wont print.

I needed to clean the cartridges several times for the black ink to work.  I have been told if I don't use my printer for a few months the ink dries up.  What a waste with almost new cartridges.  Luckily, I think i brought the cartridges back to life.  It's not perfect, but acceptable for now.  Thanks for the tip.

Reply
0 Kudos
Provost Provost
Provost
30,218 25,812 2,361 7,867
Message 4 of 4
498
Flag Post
HP Recommended

Solved!

Ink cartridge has ink, but wont print.

Cartridges can sit in the printer unused for a long time, but only under the right conditions.  The following are important for proper storage:

  • Make sure the printer is properly turned off from its power switch.  Do not unplug the printer until the printer has had a chance to properly park the printheads.  This may take perhaps thirty seconds.  After turning off the printer wait until all noise from the printer stops before unplugging the printer.
  • Do not store the printer in a location prone to temperature extremes.  Examples of places not to put the printer would be near a window where it could be hit with direct sunlight, or near a heating or cooling vent.
Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation