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‎07-03-2019 11:07 AM

HP Recommended
Product: hp deskjet 3720
Operating System: macOS 10.13 High Sierra

I bought a hp deskjet 3720 in Australia and bought it back to the UK, I've tried to change the ink cartridges with genuine hp 304 cartridges which we're recommended for this printer, however it says error and it's only compatible with hp65 cartridges which i can't buy in this country, does anyone know how to resolve this issue?

1 REPLY 1

‎07-03-2019 11:58 AM

HP Recommended

Hi,

Get a full set of genuine HP 304 Black and 304 Tri-Color cartridges in hand and have the printer connected to a computer, then call HP Support in the UK to reset the printer to accept the local cartridges from now on:

https://support.hp.com/us-en/document/c02558798

 

If your printer is out of warranty and you are not able to create a case, dispute due to an issue with accessories/supplies as described below, be sure to clearly explain that you've moved with the printer from another country to the UK:

https://support.hp.com/us-en/document/c05084516

 

Shlomi



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