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Psychologymajor
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Message 1 of 2
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Ink cartridge issue

HP envy 5664
macOS 10.13 High Sierra

I have an HP envy 5664 printer that has been give me an “ink cartridge problem” message for the last couple months. It is saying “remove and reinstall the indicated ink cartridges, making sure it is correctly installed” I have removed them and reinstalled them, bought new cartridges, followed the steps on the website trying to fix it. Anyone have any ideas or ways to fix it?  

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HP Support Agent
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Message 2 of 2
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Ink cartridge issue

@Psychologymajor, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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