02-11-2020 02:17 AM
The printer is sayng that there is an issue with the tri-color cartridge. I didn't have touch it, so I can't understand what has changed.
Anyway, I cleaned up the cartridge and put it again, but the issue still remains.
I haven't another cartridge to put in, and the system says that until the issue will not be solved, they will not send me another cartridge.
I can't print and I'm stuck in this situation.
What can I do?
02-13-2020 12:49 PM
@Polm Greetings from the HP Community!
I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,
Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee