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Message 1 of 2
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Ink cartridge needs to be replaced

HP Envy 4500
macOS 10.14 Mojave

I am getting an error message that says "The following ink cartridge must be replaced." I have tried cleaning the contacts and replacing the black ink cartridge but I still get the error message.

HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Ink cartridge needs to be replaced



I have gone through your Post and I would like to help


I appreciate all your efforts and expertise in troubleshooting this issue


I suggest you try updating the Firmware. You can refer to this Link:


If the issue persists please contact HP Support for Service Options


Click on this link - and select your Country to get the Contact details for HP Support


Thank you


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I Am An HP Employee

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