I am getting an error message that says "The following ink cartridge must be replaced." I have tried cleaning the contacts and replacing the black ink cartridge but I still get the error message.
I have gone through your Post and I would like to help
I appreciate all your efforts and expertise in troubleshooting this issue
I suggest you try updating the Firmware. You can refer to this Link:
If the issue persists please contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee
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