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curtis80
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Message 1 of 2
49
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HP Recommended

Ink cartridge needs to be replaced

HP Envy 4500
macOS 10.14 Mojave

I am getting an error message that says "The following ink cartridge must be replaced." I have tried cleaning the contacts and replacing the black ink cartridge but I still get the error message.

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Ink cartridge needs to be replaced

@curtis80

 

I have gone through your Post and I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I suggest you try updating the Firmware. You can refer to this Link:

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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