Ink cartridge packaging (ripped off with refilled one?)

[Daniel-Goya]

Hello everyone,

I've just bought my first replacement cartridge, a 964XL black, and I am a bit suspicious about it. When I opened it, the cartridge was right there inside the cardboard box, without a sealed plastic bag, or any seal on the cartridge itself. Is this the way they are packaged? Or was I ripped off with a refilled one put inside an HP box?

Thanks!

[Prem_M]

Greetings Daniel-Goya,

With respect to your question on whether you got a genuine or a counterfeit HP 964XL cartridge, please use this link and validate using the ink or toner security labels or use other validation methods given in the same page. In addition, you will find an option to report online as well.

https://www8.hp.com/us/en/cartridge/anti-counterfeit.html 

If this solution helps you resolve the Paper Jam issue, then please do give a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post.

Thank You.

[Daniel-Goya]

thank you for your quick reply Prem_M, but unfortunately it doesn't help me. The box is clearly original, my problem is with what's inside. Do the cartridges come like this? No plastic bag, no seal on the cartridge?

[Valsimot · Accepted solution]

There is no plastic bags or any kind of seal tapes on this cartridge, only naked ink cartridge in the card box.

You can see it on an official HP video tutorial, the cartridge opening starts at 00:45 of the video

https://www.youtube.com/watch?v=Ympn1r6oNik 

Your cartridge is legit.

[Daniel-Goya]

Thanks Valsimot, that is exactly what I need. I expected a sealed plastic bag, and this HP support page reinforced that idea, because the box is not air sealed.

https://support.hp.com/us-en/document/c03007680  

But from your answer I see my cartridge is fine, thanks!