Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 2
Member Since: ‎03-09-2018
Message 1 of 4 (123 Views)
Accepted Solution

Ink cartridge recognition

Product Name: HP Deskjet 3630 All-in-one Printer.
Operating System: macOS 10.13 High Sierra

I've used both 302XL Black and 302XL cartridges before. The latest 302XL black replacement wont be recognized. I get the message 'Not intended for use in this devise'.

Reply
0 Kudos
Accepted Solution

Re: Ink cartridge recognition

@Arthur83

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, your printer is giving an error message "Not intended fr use in this device"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Were there any hardware/software changes? 

Have you tried using another ink cartridge? If not, I suggest you try an alternate ink cartridge.

 

Let's try these steps to resolve the issue: 

Step 2: Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again. NOTE: HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

  1. If the printer is off, press the Power button to turn on the printer.

  2. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridgeCAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  5. Remove any protective tape that still might be on the nozzles. CAUTION: Do not try to remove the copper electrical strip.

    Figure: Remove the plastic tape

    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  6. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    • The tri-color ink cartridge () goes in the slot on the left.

    • The black ink cartridge () goes in the slot on the right.

    Figure: Reinsert the ink cartridge

    Image: Snap the ink cartridge into place
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door

If the error persists, continue to the next step.

Step 3: Clean the ink cartridge contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage. CAUTION: Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges) CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Press the Power button to turn on the printer.

  3. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  4. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  5. Disconnect the power cord from the rear of the printer.

  6. Disconnect the USB cable, unless your printer is connected to a wireless network.

  7. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridgeCAUTION: Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  8. Hold the ink cartridge by its sides.

    Figure: Hold the ink cartridge by its sides

    Image:  Hold the ink cartridge by its sides
  9. Inspect the contacts for ink and debris buildup.

  10. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

  11. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  12. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Figure: Clean the contacts

    Image: Clean the contacts
  13. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

  14. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

  15. Clean the contacts in the carriage.

    Figure: The carriage contacts

    Image: The carriage contacts
  16. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. NOTE: Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

  17. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    Figure: Insert the ink cartridge into the slot

    Image: Snap the ink cartridge into place
  18. Push the ink cartridge forward into its slot until it snaps into place.

  19. Repeat these steps to clean and then reinsert the other ink cartridge.

  20. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  21. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door
  22. Reconnect the power cord to the rear of the printer.

  23. Reconnect the USB cable, unless your printer is connected to a wireless network.

  24. Press the Power button to turn on the printer if it does not turn on automatically.

Step 7: Replace the ink cartridge

Replace the ink cartridge or ink cartridges indicated by the blinking Ink Level icon .

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Load plain white paper into the input tray.

  3. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  4. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Wait until the carriage is idle and silent before you continue.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridge
  6. Remove the new ink cartridge from its packaging, and then remove the plastic tape. CAUTION: Do not try to remove the copper electrical strip. Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Figure: Remove the plastic tape

    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    • The tri-color ink cartridge () goes in the slot on the left.

    • The black ink cartridge () goes in the slot on the right.

  8. Push the ink cartridge forward into its slot until it snaps into place.

    Figure: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  9. Repeat these steps to replace the other ink cartridge, if necessary.

  10. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  11. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door
  12. Follow any prompts on the computer screen.

  13. Wait about 30 seconds for the alignment page to automatically print. NOTE: The printer prints an alignment page automatically only when a new ink cartridge has been installed.

  • If the alignment page does not print and the error persistsservice the printer.

  • If the error is resolved, continue to the next step to align the ink cartridges.

If the error persists, continue to the next steps from the document: Click here

Step 1: Make sure the ink cartridges are compatible

Step 4: Remove and then reinsert the ink cartridges again

Step 5: Clean the ink cartridge contacts again

Step 6: Restart the printer

Step 8: Align the ink cartridges

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

View solution in context
HP Support Agent
Posts: 4,460
Member Since: ‎10-14-2016
Message 2 of 4 (99 Views)

Re: Ink cartridge recognition

@Arthur83

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, your printer is giving an error message "Not intended fr use in this device"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Were there any hardware/software changes? 

Have you tried using another ink cartridge? If not, I suggest you try an alternate ink cartridge.

 

Let's try these steps to resolve the issue: 

Step 2: Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again. NOTE: HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

  1. If the printer is off, press the Power button to turn on the printer.

  2. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  4. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridgeCAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  5. Remove any protective tape that still might be on the nozzles. CAUTION: Do not try to remove the copper electrical strip.

    Figure: Remove the plastic tape

    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  6. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    • The tri-color ink cartridge () goes in the slot on the left.

    • The black ink cartridge () goes in the slot on the right.

    Figure: Reinsert the ink cartridge

    Image: Snap the ink cartridge into place
  7. Push the ink cartridge forward into its slot until it snaps into place.

  8. Repeat these steps to replace the other ink cartridge, if necessary.

  9. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  10. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door

If the error persists, continue to the next step.

Step 3: Clean the ink cartridge contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage. CAUTION: Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges) CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Press the Power button to turn on the printer.

  3. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  4. Open the ink cartridge access door.

    The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  5. Disconnect the power cord from the rear of the printer.

  6. Disconnect the USB cable, unless your printer is connected to a wireless network.

  7. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridgeCAUTION: Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  8. Hold the ink cartridge by its sides.

    Figure: Hold the ink cartridge by its sides

    Image:  Hold the ink cartridge by its sides
  9. Inspect the contacts for ink and debris buildup.

  10. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

  11. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  12. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Figure: Clean the contacts

    Image: Clean the contacts
  13. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

  14. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

  15. Clean the contacts in the carriage.

    Figure: The carriage contacts

    Image: The carriage contacts
  16. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. NOTE: Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

  17. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    Figure: Insert the ink cartridge into the slot

    Image: Snap the ink cartridge into place
  18. Push the ink cartridge forward into its slot until it snaps into place.

  19. Repeat these steps to clean and then reinsert the other ink cartridge.

  20. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  21. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door
  22. Reconnect the power cord to the rear of the printer.

  23. Reconnect the USB cable, unless your printer is connected to a wireless network.

  24. Press the Power button to turn on the printer if it does not turn on automatically.

Step 7: Replace the ink cartridge

Replace the ink cartridge or ink cartridges indicated by the blinking Ink Level icon .

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Load plain white paper into the input tray.

  3. Open the exterior door.

    Figure: Open the exterior door

    Image: Open the exterior door
  4. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Wait until the carriage is idle and silent before you continue.

    Figure: Open the ink cartridge access door

    Image: Open the ink cartridge access door
  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

    Figure: Remove the ink cartridge

    Image: Remove the ink cartridge
  6. Remove the new ink cartridge from its packaging, and then remove the plastic tape. CAUTION: Do not try to remove the copper electrical strip. Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Figure: Remove the plastic tape

    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    • The tri-color ink cartridge () goes in the slot on the left.

    • The black ink cartridge () goes in the slot on the right.

  8. Push the ink cartridge forward into its slot until it snaps into place.

    Figure: Snap the ink cartridge into place

    Image: Snap the ink cartridge into place
  9. Repeat these steps to replace the other ink cartridge, if necessary.

  10. Close the ink cartridge access door.

    Figure: Close the ink cartridge access door

    Image: Close the ink cartridge access door
  11. Close the exterior door.

    Figure: Close the exterior door

    Image: Close the exterior door
  12. Follow any prompts on the computer screen.

  13. Wait about 30 seconds for the alignment page to automatically print. NOTE: The printer prints an alignment page automatically only when a new ink cartridge has been installed.

  • If the alignment page does not print and the error persistsservice the printer.

  • If the error is resolved, continue to the next step to align the ink cartridges.

If the error persists, continue to the next steps from the document: Click here

Step 1: Make sure the ink cartridges are compatible

Step 4: Remove and then reinsert the ink cartridges again

Step 5: Clean the ink cartridge contacts again

Step 6: Restart the printer

Step 8: Align the ink cartridges

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

Honor Student
Posts: 2
Member Since: ‎03-09-2018
Message 3 of 4 (84 Views)

Re: Ink cartridge recognition

Hi

I have replaced the cartridge with a newer one. Works fine.

However, the previous new one still won't be recognised by the printer, despite cleaning with a lint-free cloth etc. as instructed.

Life is too short to worry overlong about such things, so, thank you very much for your help.

 

Regards

 

Arthur  (aged 83)

HP Support Agent
Posts: 4,460
Member Since: ‎10-14-2016
Message 4 of 4 (80 Views)

Re: Ink cartridge recognition

@Arthur83

 

Thank you for the update,

I appreciate your time and efforts,

 

You could get the new ink cartridge replaced by calling our phone support.

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter the product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time ;)

Take care now and do have a fabulous week ahead. :)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation