01-23-2020 02:56 PM
I bought 2 new hp 61 ink cartridges and installed them. After using the cartridges, the ink indicator started to flash and a notification came up saying that the ink cartridges were incompatible. I know that the cartridges are compatible because i have used them and it is newly purchased from Walmart and is the same one the printer came with. I have tried taking out the cartridges and replacing them and have unplugged and plugged the printer but have the same problem. I have also tried cleaning the cartridges to no effect.
01-27-2020 12:59 PM
Welcome to HP Support community.
Did you clean the cartridge contacts?
If not, try step 1 in this HP document for cleaning contacts:- Click here
And if the issue still persists, update the printer firmware
Here are are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee