Ink cartridges HP952 series do not go all the way in. HP8720 printer. New cartridges.

[goldengirl921]

HP952 series ink cartridges do not go all the way in.  Replacing with new genuine cartridges. Cartridges worked fine in my other printer which is a HP8710.  

[sandytechy20]

@goldengirl921

Welcome to HP Support community.

Here are the steps to replace the cartridge:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[goldengirl921]

The problem I have is that the cartridges do not slide in like they are supposed to.  They stop about halfway in and I have problems even getting them out. I have 2 of these printers and only one of them has the problem.  I cannot figure what is causing this problem. Ideally the cartridges go in as per your instructions. Have had these printers for some time and never had this problem before.  Also have message that I cannot turn off the printer unless cartridges are in the machine or it could damage the printer.  So, printer has been on for a couple days now.  Had noticed that a couple of other people have had similar problem but no solution.  Are you familiar with this problem? Usually a simple process inserting the cartridges.

[sandytechy20]

@goldengirl921

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.