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‎02-04-2020 11:29 AM

HP Recommended
Product: officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

I bought a brand new officejet 5255 printer. Since I have installed it it continues to tell me that I need to reinstall the ink cartridges or that the ink cartridges are not compatible with the printer.  These ink cartridges are the ORIGINAL ink cartridges that came with the printer. I have removed and replaced them. I have also done a hard reset on the printer. Please advise. 

1 REPLY 1

‎02-06-2020 02:19 PM

HP Recommended

@Frizzle1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting ink cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/model/1409...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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