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‎02-25-2020 04:11 PM

HP Recommended
Product: Office Jet Pro 9010

Ink cartridges that came with new printer not communicating with printer

4 people had the same question
3 REPLIES 3

‎02-28-2020 08:16 AM

HP Recommended

Hi @Mgravitt26

Welcome to the HP Support Community. I'd be happy to assist you.

 

What is the error message that you get on the printer?

Make sure the protective plastic tape if any is removed from the ink cartridge before inserting it in the printer.

 

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform step 3 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎02-28-2020 08:19 PM

HP Recommended

As I have said repeatedly. I have completed ALL the troubleshooting steps MULTIPLE times. I was told I would get a replacement SETUP magenta cartridge. I have given all the info several times! This is a joke! I have a brand new printer that is just sitting and I cannot use it! I just want the replacement cartridge I was promised.

 

worst customer service ever! 

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‎02-29-2020 06:11 AM

HP Recommended

Hi @Mgravitt26

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

Asmita
I am an HP Employee

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