Ink cartridges problem

[Joseph3107]

Hello, I am using a HP Deskjet Ink Advantage 4535. I use only HP ink. This printer was working fine until I was asked to change the colour cartridge. After doing so, I received an Ink Cartridge Problem message. It indicated there was a problem with the black ink cartridge. That cartridge is almost full and did not need changing. I changed the black cartridge to a new one but the problem persists. Desperate to get my printouts I tried using another new black cartridge which is also not working. I tried all trouble shooting advices but am still receiving the error message.  A solution to my problem would be greatly appreciated. Thank you.

[TEJ1602]

@Joseph3107, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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