• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-15-2020 12:18 PM - last edited on ‎10-30-2020 03:54 PM by

HP Recommended
Product: Envy 7645
Operating System: Microsoft Windows 10 (32-bit)

Is a 962 and a 62 ink cartridge the same? My old cartridge is 62 and the store only had 962

1 REPLY 1

‎07-16-2020 06:44 AM

HP Recommended

Hi @stxsheila ,

 

Welcome to the HP Support-Community.

 

@stxsheila wrote:

Is a 962 and a 62 ink cartridge the same? My old cartridge is 62 and the store only had 962

No, they are not the same. You can only use the HP 62 cartridge on your HP ENVY.

 

Printer model
Ink cartridge name
HP ENVY 7640 e-All-in-One Printer
HP ENVY 7643 e-All-in-One Printer
HP ENVY 7644 e-All-in-One Printer
HP ENVY 7645 e-All-in-One Printer
HP 62 Black 
HP 62 Tri-color

 

I hope that I was able to help you.🙂

 

Cheers!

Nils_K


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.