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‎09-09-2020 09:22 PM

HP Recommended
Product: Officejet
Operating System: Microsoft Windows 10 in S Mode

Hi everyone. I am new to this. So without having to buy a new printer, can someone help me figure out how to get ONE color to work? I have taken it to a printer shop to get it fixed and they couldn't do it. They said that the ink is clogged on the dispenser. I took it back home and youtube it. One guy suggested I get a printer ink cleaner and clean the color dispenser with the lotion. I did it now for three days and it doesn't seem to work. Has someone had this issue? If so, How did you get it to work?

TIA

3 REPLIES 3

‎09-12-2020 09:03 AM

HP Recommended

@normiux79

 

Welcome to the HP Support Community.

 

Which Officejet Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎09-13-2020 01:45 PM

HP Recommended

I have an HP Officejet Pro 6968. 

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‎09-14-2020 06:33 AM

HP Recommended

@normiux79

 

Check the ink levels and replace any low/empty ink cartridges.

 

Kindly perform the steps 2 and 9 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

Once done, you may try printing a print quality report or make a copy on the printer to check.

 

Let me know how this goes.

 

KUMAR0307
I am an HP Employee

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