02-06-2020 07:42 PM - edited 02-06-2020 07:43 PM
Hi, I got a printer from Australia. Now I ran out of catridges. I used nr. 65 catridges. That number is neither available in Germany nor Philippines. I found an overview by hp online that showed that I can also use nr. 304 which I bought in Germany. But it doesn't work and I cannot find that overview online anymore either. Why does it not work and how can I get fitting ink cartridges in the Philippines?
02-10-2020 07:32 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Find the compatible ink cartridges for HP DeskJet 2623 printer below:
HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
Cartridge Not Intended for this Printer
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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