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Ink holder of toner cartridge is not coming back to the center when started.

HP 6525
macOS 10.13 High Sierra

HP Postmaster 6525, toner cartridge holder is not coming to the center when started, I am in the middle of changing the cartridges, currently there is no cartridges in the holder.

Tried hard reset the printer several times, unplug the printer while power on, unplug the power cord, wait 30 secs, plug the unit back up... it did not work.

It may need to do the reset to factory state.

Please let me know how to handle this issue.  Thank you so much.

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HP Support Agent
HP Support Agent
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Ink holder of toner cartridge is not coming back to the center when started.

@Win12, Welcome to HP Support Community!

 

I see that the printer is experiencing carriage jam, I'd suggest you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to resolve the issue.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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