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Kyno
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Message 1 of 2
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HP Recommended

Ink issue

Envy 4500
Microsoft Windows 10 (64-bit)

For about almost about 6months I had instant ink. It was working fine because I didnt have to print much. But now I am printing more so I canceled it. I ordered new ink cartridges. And both packs that I bought my printer is reading there ink issue. Now is this because I had instant ink? Or could be cause the ink was cold? Because the first set didnt work so i tried the 2nd and i got to print out the alignment page but after i put it on the scanner. It said that there was an issue with ink....

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Ink issue

@Kyno Greetings from the HP Community!

If you are no longer using the HP Instant Ink program, you may want to turn off web services to use the printer without any interruptions, here's what you need to know and do:

 

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SCROLL DOWN TO THE BOTTOM OF THE PAGE AND SELECT YOUR PRINTER TYPE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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